Privacy Policy

When you create an account or sign in, we collect information needed to create, secure, and manage your ELO account, such as:

• Your name
• Email address
• Profile photo, if provided through your sign-in provider or added in ELO
• Login and authentication information from Google Sign-In or Apple Sign-In
• Basic account identifiers needed to keep your account secure
• Authentication/session information needed to keep you signed in

Google Sign-In and Apple Sign-In may share basic account information with ELO as part of the login process.

You may provide profile information such as your first name, optional last name, profile photo, city and state, and other player profile details. ELO may display your name in the app using your first name and, if provided, your last name.

ELO may also store and display follow/follower relationships, follow requests, blocked-user relationships, match activity, court activity, club activity, and public profile activity as part of the app.

ELO allows you to control how your profile and activity are visible to other users. You may be able to make your profile public, visible only to approved followers or friends, or private.

When your profile is private or limited to approved followers or friends, ELO uses those settings to limit visibility of certain profile and activity information, such as your public profile activity, match activity, follow relationships, stats, photos, and other social activity.

Some profile information may still appear in limited previews or app surfaces, such as your display name, profile photo, location, or follower/following counts, depending on the feature.

Some information may also remain visible, stored, or processed where needed to operate ELO. This can include information related to matches you join, match results, disputes, clubs, courts, reports, moderation, notifications, safety features, account integrity, app-integrity features, or legal compliance.

ELO collects and stores information related to matches and player activity, including:

• Matches you create or join
• Match type, including singles or doubles
• Ranked or Casual match status
• Match participants and teams
• Match status, such as pending, active, awaiting confirmation, completed, disputed, or canceled
• Submitted results
• Disputed results
• Match history
• Match timestamps
• Match court and location information
• ELO rating and ELO rating history
• Sportsmanship Score and related confirmation/dispute integrity data
• Career stats and activity summaries
• Match comments, props, and related social activity

Ranked matches affect your ELO rating. Casual matches do not affect your ELO rating. ELO does not use score-based stats.

If you use court or club features, ELO may collect and store:

• Courts you follow, report, or play at
• Court activity, court reports, and court issue reports
• Court chat messages and game alerts
• Club membership, invites, requests, and roles
• Club activity, announcements, chat messages, game alerts, images, and related interactions
• Club ownership, admin, and membership-management activity where applicable

Some court and club information may be visible to other users, court communities, club members, club owners, club admins, or ELO admins depending on the feature and privacy settings.

ELO includes social and communication features. We collect and store content you submit or create through the app, such as:

• Direct messages
• Court chat messages
• Club chat messages
• Club announcements
• Game alerts
• Match comments
• Activity posts
• Reactions, props, and comment hearts
• Uploaded photos or images
• Court submissions
• Reports and report details
• Other content you submit, post, send, or share through ELO

Direct messages are intended to be visible to conversation participants. Club chats, court chats, announcements, comments, activity posts, and other shared content may be visible to the relevant users or communities depending on the feature.

You are responsible for the content you submit. ELO may review, remove, restrict, preserve, or use content when needed to operate the app, enforce our rules, respond to reports, protect users, investigate abuse, or comply with legal obligations.

If you report a user, message, comment, match, club, court, photo, announcement, or other content, we collect information related to that report. This may include:

• Your user ID as the reporter
• The reported user, content, or feature
• The report reason
• Details you provide
• A snapshot or context of the reported content
• Review status, admin notes, and moderation actions

ELO also stores blocking information when you block or are blocked by another user. Blocking may affect profile access, search visibility, messages, chats, social activity, and other interactions.

Reports and moderation records may be reviewed by ELO admins or moderators and may be retained for safety, enforcement, legal, and app-integrity reasons.

ELO uses location information to support pickleball and court-related features. Location information may include:

• Your city and state
• Browser or device location if you grant permission
• Match GPS location
• Court coordinates
• Court distance calculations
• Court auto-detection and match-to-court linking
• Court suggestions generated from match or court activity
• Location labels for matches, courts, and profiles

ELO may use Google Maps, Google Places, Google Geocoding, and Mapbox to help with location search, reverse geocoding, court enrichment, map previews, nearby court features, and distance calculations.

ELO may display approximate location information such as city/state or court names. Internal GPS coordinates may be used for court detection, match location, court integrity, and app functionality, even when exact coordinates are not shown publicly.

You can control device location permissions through your device settings. If you disable location permissions, some features may not work properly, including nearby courts, distance estimates, court detection, and match-location features.

ELO and the service providers we use collect limited technical information needed to operate, secure, debug, and improve the app. This can include:

• Device, browser, and operating system information
• App activity, such as pages or features used
• Log data, such as timestamps, requests, and error events
• Authentication and session information
• IP address and approximate location inferred from IP address
• Information used to detect abuse, spam, unauthorized access, or suspicious activity

If you upload images, ELO may collect, store, display, and process those images. This may include:

• Profile photos
• Match or activity images
• Club images
• Images included in reports or moderation contexts

Uploaded images may be visible to other users depending on where they are posted, your privacy settings, and the feature involved.

Some information is visible to other ELO users as part of the app. This may include:

• Profile information
• Match participation and match history
• ELO rating and Sportsmanship Score information
• Career stats and activity information
• Court and club activity
• Follow/follower relationships and follow counts
• Comments, reactions, props, announcements, and other public or shared content
• Uploaded images or photos, depending on where they are posted

Your profile visibility settings may limit how certain profile and activity information is shown to other users. However, privacy settings may not hide all information in all contexts, especially where information is needed for matches, clubs, courts, disputes, reporting, moderation, notifications, app integrity, safety, or legal compliance.

If you join clubs, follow courts, use club or court chats, respond to club invites, submit club requests, post announcements, or participate in court/community activity, related information may be visible to the relevant club members, court users, club owners, club admins, or ELO admins depending on the feature.

Direct messages are intended to be visible to the participants in the conversation. If a message is reported, deleted, or involved in an abuse, safety, or moderation issue, ELO may review, preserve, or use related message information as needed to enforce rules, protect users, or comply with legal obligations.

We use third-party service providers to operate, host, secure, and improve ELO. These providers may process information on our behalf.

For example, ELO uses:

• Supabase for authentication, database, storage, backend services, RPCs, and related infrastructure
• Vercel and related hosting/infrastructure providers for website and app hosting, deployment, and delivery
• Google Sign-In and Apple Sign-In for account login and authentication
• Google Maps, Google Places, and Google Geocoding for location search, location lookup, reverse geocoding, static map images, and court-related features
• Mapbox for map previews and court/map-related displays
• Other service providers for support, security, analytics, error monitoring, communication, or operational tools if needed to run the app

These providers may process information as needed to provide services to ELO, subject to their own terms, privacy policies, and legal obligations.

We may access, preserve, use, or share information if we believe it is reasonably necessary to:

• Enforce our Terms of Service
• Investigate reports or abusive behavior
• Prevent cheating, spam, harassment, threats, impersonation, manipulation, unauthorized access, or illegal activity
• Protect users, ELO, or the public
• Maintain match, rating, court, club, and app integrity
• Comply with law, legal process, or government requests
• Protect our legal rights or defend against claims